Privacy Policy

Introduction

1- The Privacy Policy of Quality Technology L.L.C, or as publicly known QTEC, which outlines the company’s policy on privacy and cookies. QTEC’s Company L.L.C (“QTEC”. “We”, “us”, or “our”).  The purpose of this policy is to inform you about how we handle your personal data.
2- In compliance with applicable data protection and privacy laws, QTEC is the data controller responsible for the personal information covered in this Privacy Policy, unless otherwise stated.
3- QTEC is dedicated to safeguarding the privacy of its users. This Privacy Policy explains how QTEC will use any personal information submitted by you. If you want to access, modify, or delete your personal information, or if you wish to opt-out or change the usage of your personal information, please contact us.
4- QTEC may make changes to this Privacy Policy at any time, and any updates will be posted on its website(s). It is your responsibility to periodically check this website and any other QTEC website(s) you use to ensure that you are aware of the current Privacy Policy and to update your preferences accordingly.

Personal Information Retention and Disposal

We may collect your personal information such as your name, job title, address, phone number, and credit/debit card details. This can be done by registering on our website, making transactions, or contacting us through email, phone, or mail. We ensure the security of your information through appropriate technology and security measures. We will only retain your information as long as necessary for the purposes outlined in our Privacy Policy. These Terms of Use are governed by and interpreted by the rules of the local business community.

Strong and retention of your information

1- QTEC will ensure that your information is kept secure through the use of appropriate technology and security measures. These measures are designed to prevent unauthorized access and misuse of your information.

2- QTEC will retain your information only as long as necessary to achieve the purposes outlined in this Privacy Policy, to the extent permitted by applicable privacy laws. We will not keep your personal information for longer than necessary for these purposes.

Use of your information:

1- QTEC may use your personal information in various ways, such as to provide services to you when you request a Demo. Additionally, QTEC may use your personal information for its legitimate interests, such as improving its services or for direct marketing purposes. Specifically, we may use your personal information for the following purposes:

  • managing your website accounts and any other services you’ve requested, including responding to your requests, email alerts, transactions, and promotions you participate in;
  • responding to any inquiries you make;
  • sending you newsletters, alerts, and information about QTEC’s services;
  • sending you important information, such as new CEM solutions, company news, and special event invitations;
  • generating aggregated statistics about website users, traffic patterns, and other services to develop QTEC’s marketing plans.

2- In the event that QTEC (or a relevant part of QTEC) is acquired by or merges with another company, your personal information may be transferred to the purchasing or merging company as part of the business assets being transferred. This will allow you to maintain your relationship with the relevant QTEC business despite the change in ownership. Your personal information may also be shared (confidentially) with companies that QTEC is negotiating with regarding the sale or merger, as part of their due diligence process.

3- When processing your information as described above, QTEC may need to send it outside of the Middle East and North Africa, to the extent permitted by applicable privacy laws. In such cases, QTEC will take all reasonable measures to ensure that your personal information is treated securely and in compliance with this Privacy Policy.

Cookies

When you visit a QTEC website(s), QTEC uses “cookie” technology to enhance your experience by personalizing and simplifying it. Cookies are small data files that are sent to your computer or device (such as a smartphone or tablet) when you visit a website. Cookies store and sometimes track information about your website usage. Some cookies issued by QTEC only last for the duration of your web session and expire when you close your browser, while others may last longer to recognize you when you return to the website.

QTEC uses cookies for various purposes, including:

  • creating a secure log-in session for visitors to a QTEC website;
  • recognizing returning visitors to the website to track unique visitor counts;
  • customizing website layout and content;
  • storing product selections in your shopping basket;
  • collecting statistical information about website usage to improve the website and understand popular areas;
  • gathering information about the pages you visit on QTEC websites and other websites you visit to serve interest-based advertisements.

Some of the cookies used by QTEC are set by third-party service providers. Most web browsers accept cookies by default, but you can change your browser settings to prevent or notify you when a cookie is set. However, blocking or deleting cookies used on a QTEC website(s) may limit your ability to fully utilize the website(s). You can learn more about cookies and how to block them by visiting www.allaboutcookies.org.

Third-party website

Please note that QTEC is not responsible for websites that are linked or referred to from its own websites, and any use of your personal information on those websites is not governed by this Privacy Policy.

Registration

1- To access some areas of QTEC websites, you may need to register and provide personal information about yourself.
2- Please note that when you register, you agree to provide accurate, current, complete, and truthful information about yourself as prompted in the relevant registration form (known as “Registration Data”), in addition to complying with the terms of this Privacy Policy. You also agree to keep your Registration Data up to date by promptly updating it.

Telephone calls

Please be aware that your phone conversations with QTEC may be recorded for the purposes of quality control and training.

Questions or complaints:

If you have any inquiries or complaints regarding this Privacy Policy or QTEC’s use of your personal information, please contact us.