Customer Self-Service Digital Transformation
Smart branch evolution: Self-service, with a human connection
In-Branch Digital Services
Self-service
with a human connection
Self-Service Kiosk
Provide customers with intuitive self-service access to key branch services through a user-friendly digital kiosk.
Digital Branch
Create a connected branch environment where digital touchpoints, assisted service, and automation work together.
Self Registration & Check-in
Enable customers to register, check in, and be directed to the right service point quickly and efficiently.
Card Issuance & Collection
Facilitate secure and convenient issuance and collection of banking cards within the branch environment.
SIM Card Issuance
Support fast and secure SIM issuance through automated and guided digital workflows.
Payment (card/cash)
Support digital and physical payment transactions through integrated self-service channels.
Virtual Visit Management
Offer customers remote or guided virtual support experiences as part of a more flexible branch service model.
FastServ Mobile & FastServ Meet
Extend the branch experience through mobile engagement and virtual assistance tools that connect customers with services faster.
Customer Feedback
Capture real-time feedback and satisfaction insights to continuously improve service quality.
AI Assistant
Provide intelligent guidance, customer support, and service assistance through AI-powered interactions.
24/7 Money Exchange Automation
Accelerate currency exchange, reduce congestion and waiting times while cutting operating costs, with 24/7 money exchange machines.
24/7 Operation
Scale services without increasing staff or branches.
Two-Way Exchange
Handles local and foreign currencies with up to 10 denominations.
Versatile Deployment
Ideal for exchange houses, banks, malls, and airports.
Remote Monitoring
Track all transactions centrally via PC or smartphone.
High Security
Features a robust, key-locked safety vault.
Branch transformation & customer Value
The physical hub
FastServ® Cloud Queue Management — Intelligent routing drastically reduces branch congestion and waiting times.
CVM
Customer Visit — Management
The digital front door
24/7 self-service kiosks & AI assistants. Automated intent recognition hands customers to branch agents when needed.